We endeavour to provide the best possible home care services at all times to all of our clients and to be at the forefront in maintaining, improving and developing our services to meet the needs and requirements of our clients, our carers and the regulatory authorities.
We also endeavor to ensure that our clients have their privacy, dignity and independence respected at all times, that they have appropriate information about their care and that they are involved wherever possible in decisions about their care.
In doing so we also endeavor to ensure that our clients have the opportunity to make their views about their care and how they want to live their lives known to us.
We also like to hear from our clients and their families about the care we provide, their views on its quality and how it could be improved, so that the outcome is the best possible care at all times.
Our aims, purpose & responsibilities
We see our responsibilities as providing the best possible home care services in South Devon as set out in the individual care plans we provide for each person and their representative.
To do so we expect all our employees to provide our services in accordance with the care plan provided for each of our clients, and in accordance with our instructions, our policies, procedures, rules and methods of operation.
We have set ourselves five key aims and objectives in the services we provide
Privacy
To preserve each individual’s confidentiality and right to privacy, allowing them to exercise control over their personal lives and ensuring their right to view and comment upon their care and their records.
Dignity
To have regard for the dignity and uniqueness of each individual, including their physical and mental abilities, and their beliefs and preferences, regardless of race, culture, gender, religion, disability, age or sexual orientation.
Integrity
To act in a consistent and even-handed way in all our relationships with individual clients and service users, and in the decisions taken which affect them, or that may impact upon them.
Self-determination
To respect each individual’s wishes, even if this involves them in taking risks, so long as such risks are not damaging to others or potentially life-threatening to themselves.
Choice
To ensure that full, detailed and clear information is available about the company’s services and the way that decisions are reached, and to provide the least restrictive alternatives to anyone who wishes to remain, or to become independent.