We see our responsibilities as providing the best possible home care services in South Devon as set out in the individual care plans we provide for each person and their representative.
To do so we expect all our employees to provide our services in accordance with the care plan provided for each of our clients, and in accordance with our instructions, our policies, procedures, rules and methods of operation.
To preserve each individual’s confidentiality and right to privacy, allowing them to exercise control over their personal lives and ensuring their right to view and comment upon their care and their records.
To have regard for the dignity and uniqueness of each individual, including their physical and mental abilities, and their beliefs and preferences, regardless of race, culture, gender, religion, disability, age or sexual orientation.
To act in a consistent and even-handed way in all our relationships with individual clients and service users, and in the decisions taken which affect them, or that may impact upon them.
To respect each individual’s wishes, even if this involves them in taking risks, so long as such risks are not damaging to others or potentially life-threatening to themselves.
To ensure that full, detailed and clear information is available about the company’s services and the way that decisions are reached, and to provide the least restrictive alternatives to anyone who wishes to remain, or to become independent.