It’s easy to get started with Devon Home Care
We welcome inquiries from anyone, from any age who feels they would like to work in the care service and would like to be part of a professional team who are dedicated to providing the best possible care for their clients.
We provide full induction and a programme of continuous training to ensure that these high standards are always met.
Just give Gail or Tracy a ring, or send an email request and we will call you back. We would then like to see you at an interview during which we will discuss with you all aspects of the work we undertake and discover your suitability for the role of carer.
We will of course seek references and your clearance with the Disclosure and Barring Service to secure an Enhanced Disclosure Notice.
What happens next?
If you meet our high standards during this probationary period we will be happy to make you a full member of our professional team. At all stages we will want to work with you to both mentor and encourage you to achieve your potential as a professional carer.
- Why should I choose Devon Home Care instead of any other care organisation?
- Can I choose the kind of care I get?
- How do I know my carer is trained and qualified?
- Who can I talk to in confidence about my needs and my care?
- If I need to, who can I complain to?
- If I need it, can I get extra care or increase my agreed level of care?
- What if I need to contact you out of office hours or at the weekend?
Not just because we are a local company with many years of experience, or because we have the highest standards that are regularly subject to inspection and registration by the CQC. Or because we have a great team of friendly, experienced and trained staff who are always ready and willing to help you. But because we do what we say. We care. We care about you as an individual; we care about your particular needs and requirements, and we always care about what’s in your best interests.
We want you to be involved in the kind of care we provide for you and wherever possible we arrange to discuss and agree it with you or your relatives. However if you care is provided through a local authority or hospital discharge we may be constrained by their explicit requirements for your care. Nonetheless we would be happy to work with you or your relatives in trying to secure the package of care you feel would be best for you.
All our care staff are required to complete mandatory training which is updated on a regular basis. A high percentage of our carers have additional NVQ and Diploma training which we encourage to ensure we maintain our high standard of care.
You can always talk to our care manager about your care and your needs, a record of which will be kept in your care plan. Your care plan is a confidential document and the information it contains would only be shared on a need to know basis, for example with the care staff who are visiting you to deliver your care. We have a strict confidentiality policy in place which our staff our obliged to adhere to.
We work very hard to ensure you don’t need to complain. But if for any reason you feel you need to make a complaint, we do want to hear from you. Just telephone the office and speak to the Care Manager who will deal with it swiftly and sympathetically. If however you would like to speak personally to the Care Manager in your own home, she will arrange to call to see you as quickly as possible. We have procedure to formally record any complaint received, together with what action was taken to deal with it, how and when the matter was resolved and the comments of the client concerned on its resolution.
We also record the compliments and letters of thanks we receive, and both are available for inspection at any time.
If at any time you feel you would benefit from an increase in your agreed level of care please call the office to speak to the Manager, or one of our office staff, and they will be happy to look into the matter for you, and deal with it on your behalf if you wish.
We provide an Out of Hours telephone number to contact us on urgent matters whenever the office is closed. In addition messages can be left on our Voice Mail for attention when the office reopens.